Frequently Asked Questions
Everything you need to know about our premium syrups and flavors.
How should I store my Monin products after opening?
For best quality, store your syrups in a cool, dry place away from direct sunlight. Most of our syrups do not require refrigeration and maintain their flavor profile for 90 to 180 days after opening.
Are Monin syrups gluten-free and vegan-friendly?
The majority of Monin syrups are gluten-free, dairy-free, and vegan. Please check the specific product page for nutritional labels and certification icons to confirm the ingredients for each flavor.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email once your package departs our warehouse.
Can I return a product if I am not satisfied?
Due to food safety regulations, we cannot accept returns on opened food or beverage items. If your order arrived damaged or you received the wrong item, please contact our support team within 14 days for a replacement or refund.
Do your products contain artificial sweeteners?
We offer a variety of product lines, including our 'Natural Virgin' and 'Organic' ranges. While our standard syrups use pure cane sugar, we also provide a 'Sugar Free' line sweetened with sucralose or erythritol.
Do you offer bulk discounts for cafes or restaurants?
Yes, we provide wholesale pricing for business owners. You can apply for a wholesale account through our 'Business' portal to access bulk quantities and professional-tier pricing.