Returns & Exchanges
At Monin, we strive for your complete satisfaction with every flavor; if your order is damaged or incorrect, please contact us within 30 days of receipt for a resolution. Due to the food-grade nature of our syrups and gourmet products, we cannot accept returns on opened items or based on personal taste preferences.
Inspect Your Order
Upon delivery, please carefully inspect all bottles for damage, leaks, or shipping errors before opening the safety seals.
Contact Customer Support
Email our support team with your order number and photos of any damaged or incorrect items to initiate a claim.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm if a direct replacement will be shipped.
Refund or Replacement
Once approved, we will issue a refund to your original payment method or ship out your replacement flavor within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing